Privacy Policy
Last Updated: June 2025This Privacy Policy explains how Cazeus Casino, operated under the domain cazeus.digital, collects, uses, stores, and protects personal information provided by users of the platform. By using this website, you agree to the terms set out in this policy.
1. Who We Are
Cazeus Casino operates cazeus.digital, an online casino and sports betting platform. We are the data controller responsible for personal data collected through this website. Our registered correspondence address and data protection queries can be directed to [email protected].
2. Information We Collect
We collect personal information when you register an account, make a deposit, request a withdrawal, contact support, or interact with features on the platform. The categories of data we collect include:
Registration data: full name, date of birth, email address, residential address, and phone number. Financial data: payment method details, transaction history, and bank account or card information provided during deposits or withdrawals. Identity documents: copies of government-issued ID and proof of address submitted for KYC verification. Usage data: IP address, device type, browser, session duration, pages visited, and actions taken on the platform. Communication data: records of any correspondence through live chat, email, or other support channels.
3. How We Use Your Information
Your data is used to operate your account, process transactions, verify your identity, and comply with our legal and regulatory obligations. Specific uses include:
Processing registrations and managing your account. Verifying your age and identity as required under our gaming licence. Processing deposits and withdrawals. Detecting and preventing fraud, money laundering, and problem gambling behaviour. Sending transactional communications related to your account, including payment confirmations and security alerts. Providing customer support when you contact us.
With your consent, we may also send marketing communications about promotions, bonuses, and new features. You can withdraw marketing consent at any time through your account settings or by contacting support.
4. Legal Basis for Processing
We process your data under the following legal bases. Contractual necessity: to fulfil our obligations when you open an account and use the platform. Legal obligation: to comply with anti-money laundering regulations, age verification requirements, and our gaming licence conditions. Legitimate interests: to detect fraud, improve platform security, and prevent misuse. Consent: for marketing communications, where you have explicitly opted in.
5. Data Sharing
Cazeus Casino does not sell or rent your personal data to third parties. We share data only in the following circumstances:
With payment processors and financial institutions to handle your transactions. With identity verification services to carry out KYC checks. With fraud prevention and security services as part of our regulatory obligations. With regulatory bodies or law enforcement agencies when required by law. With technical service providers who assist in operating the platform, under strict data processing agreements.
6. Data Retention
Account data is retained for a minimum of five years following account closure, as required under anti-money laundering regulations. Financial transaction records are retained for a minimum of six years. Marketing preferences and consent records are retained until you withdraw consent or request deletion.
After the applicable retention period, your data is securely deleted or anonymised.
7. Cookies
This website uses cookies to operate essential site functions, analyse traffic, and improve user experience. Essential cookies are placed without consent as they are required for the site to function. Analytics and preference cookies are placed only with your consent, which is requested on your first visit. You can manage cookie preferences through your browser settings at any time.
8. Your Rights
You have the following rights regarding your personal data. The right to access the data we hold about you. The right to request correction of inaccurate data. The right to request deletion of your data where we are not required to retain it. The right to object to or restrict certain types of processing. The right to data portability in a structured, machine-readable format. The right to withdraw consent for marketing at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
9. Security
All data transmitted to and from cazeus.digital is protected by 128-bit SSL encryption. Account passwords are stored using industry-standard hashing. Access to personal data within the organisation is restricted to staff who need it to fulfil their role. We conduct regular security reviews of our systems.
10. International Transfers
If your data is transferred outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place, including standard contractual clauses or adequacy decisions. Where data is transferred to service providers in third countries, we carry out due diligence on their data protection practices.
11. Responsible Gambling Data
If you set deposit limits, request a cool-off period, or self-exclude, the data related to those decisions is retained for the duration required by our licence conditions. This data is processed to protect you and cannot be overridden by a simple account login or request.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Where changes are significant, we will notify registered users by email before the changes take effect. The date at the top of this page reflects when the policy was last revised. Continued use of the platform after changes constitutes acceptance of the updated policy.
13. Contact
Questions about this Privacy Policy or your data can be directed to our support team at [email protected]. Live chat support is available 24 hours a day if you prefer to discuss your query in real time.